Quality Technician II – Complaints Investigation Site
Job purpose:

Part of core team to analysed and investigate customer complaints, including responding to and escalating, as appropriate, quality related issues and implementing corrective and preventive actions to eliminate repeat instances.

Key Responsibilities:

• Perform complaint product investigations.
• Clear and concise communication of complex ideas.
• Engages with different functions and departments. Collaborates cross-functionally and across departments to achieve goals.
• Ensures compliance with all applicable regulatory standards, as well as BSC procedures and Work Instructions.
• Perform documentation review, including Device History Record, Risk documentation, and Labeling review, amongst others.
• Performing product defect analysis. Includes performing product dimensional, functional, and/or visual testing to confirm failure modes.
• Contribute and/or support NCEP activities.
• Identify areas of improvement and participate in continuous improvement projects.
• Contributing to problem solving and continuous projects.
• Supports additional tasks required in the complaints laboratory (including decontamination).
• Decision making ability coupled with the ability to work on ones own initiative and with moderate supervision is required.
• Good interpersonal skills and organization skills, with excellent attention to detail.
• Communicates any concerns about work process regarding environmental impact, health or safety issues to their manager.

Required Qualifications

• Diploma or Degree - Level 6 or 8
• 0-2 years experience in Quality or Operations role
• Hep B Vaccination Required (If successful)