Controls Technician &nbsp; Our Client is seeking applications for the position of Engineering Controls Technician for their site in Mayo for their weekend shift &nbsp; The main focus of this position will be to work under the guidance of the Electrical/Controls Engineer in the area of design, commissioning, troubleshooting and maintenance of the electrical and control systems of both new and existing equipment in the plant. &nbsp; Specific responsibilities will include:
<ul>
<li>Process Support: - the position will provide specialized technical support in the day-to-day operation of the assigned manufacturing processes, specifically supporting the various control systems. This work will involve troubleshooting problems encountered in the daily operations of the equipment.</li>
<li>Process Improvements: - the position will identify and implement areas of process improvement in line with Lean TPI initiatives. The position will lead small teams in achieving these improvements. The role will also provide relevant specialized support for the implementation of machine upgrades performed by Project Engineering.</li>
<li>Support introduction of new equipment: - the position will liaise with Project Engineering and support the implementation of new manufacturing equipment, specifically in the area of Electrical and Controls.</li>
<li>Support introduction of new products: the position will support the introduction of new products in the assigned area.</li>
<li>Maintenance: providing technical support to maintenance staff to ensure that equipment is properly maintained from a controls perspective.</li>
<li>Safety review - ensure design and implementation of any process change is in compliance with safety standards and regulations.</li>
<li>Environmental standards - ensure any work performed adheres to the environmental standards subscribed to by the plant (ISO 14001)</li>
<li>Training: both provide and receive necessary training in order to perform required responsibilities.</li>
</ul>
&nbsp; Essential Qualifications/Experience:
<ul>
<li>Fully qualified electrician and/OR Diploma in Electrical Engineering</li>
<li>6-8 years' experience working in a Controls/PLC manufacturing environment</li>
</ul>
Technical Knowledge and Skills
<ul>
<li>Solid understanding of PLC systems, Programming and Electrical standards</li>
<li>Networking of computers and machines</li>
<li>Pneumatic systems, schematics and SCADA systems</li>
<li>Electrical drawings / CAD and motion control, robotics and vision systems.</li>
</ul>
&nbsp;
For further information on this role in automation technican in Mayo please contact Dee Curley on dee@hero.ie &nbsp;or 086-7902191
Check out all our open jobs on our HERO Recruitment website &ndash; <a href="https://www.hero.ie/">https://www.hero.ie/</a>
Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.
Data can only be transferred outside of the EEA on the basis of standards contractual clauses, to a country for whom an adequacy decision has been given by the European Commission or where the express permission of the data subject has been given. &nbsp;You have supplied us with your personal data in the process of applying for a position. &nbsp;Our client company may have personnel outside of the EEA who will review you data. &nbsp;We will apply the appropriate criteria in respect of the data transfer depending on the location of those personnel.
&nbsp;
&nbsp;

Controls Technician   

Job Summary: To assist the Operations department in improving the manufacturing of product and develop the most optimum molding process and tooling and automation solutions which meet or exceed customer requirements. This person will provide the company with the technical resources to ensure that current and future projects are run in accordance with customer specifications and in-house specifications and standards. Reports directly to the Engineering Manager. Essential Duties and Responsibilities:
<ul>
<li>Responsible for the introduction of all new products into the company and compiling standard specifications for each process and monitoring all existing production to standard specifications.</li>
<li>Responsible for executing projects relating to new products, the continuous improvement program, lean program &amp; line extensions for existing customers &amp; products.</li>
<li>Responsible for process optimization of existing processes.</li>
<li>Ensures process optimization using statistical techniques.</li>
<li>Works with the Production Group leaders (PGL&rsquo;s) in troubleshooting processing problems.</li>
<li>Establishes relationships with the customers and Equipment/ Raw Material suppliers in pursuit of continuous improvement and on-going business development.</li>
<li>Attends schedules and facilitates internal meetings to help establish priorities and assign tasks.</li>
<li>Solves, in conjunction with the Quality department, customer related problems/issues as needed and is responsible for closeout of internal quality and CAPA related actions.</li>
<li>Instructs others, formally or informally, regarding manufacturing related skills or knowledge and assist in the training of employees on new processes or systems introduced to the company.</li>
<li>Coordinate the development of documentation in the Production and Technical areas in line with ISO9001 and ISO 13485 requirements, and review the systems with the Group Leaders and the Quality department on a regular basis to ensure conformance to same.</li>
<li>Communicate on a regular basis (or as appropriate) with external suppliers of materials and equipment and provide regular feedback on any issues to the management team. Compliance to all site Environmental, Health and Safety requirements training, and regulations.</li>
</ul>
Basic Qualifications: 
<ul>
<li>Must have a minimum of a National Diploma Level 7 or Level 8 with significant experience in Plastics Engineering (Preferably a Degree in Plastics Engineering) and at least 5 years&rsquo; experience in the injection molding industry.</li>
<li>Must have a very good knowledge of injection mold tooling and design.</li>
<li>Must have a very good knowledge of injection molding (standard process and Multi component), processing, ancillary equipment, Robots and automation systems.</li>
</ul>
Preferred Knowledge, Skills and Abilities: 
<ul>
<li>Preferably worked in either the medical, packaging or technological industries.</li>
<li>Must have dealt with Customers in a previous employment.</li>
<li>Preferably have some knowledge of Real time monitoring systems.</li>
<li>Must have an in-depth knowledge of Statistical Process Control (SPC) and Design of experiments (DOE) and demonstrate use of same.</li>
<li>Must have good data analysis capabilities &amp; be familiar with statistical software, (ideally Minitab).</li>
<li>Should have a good knowledge of the principles of WCM, JIT, SMED, and Kaizen.</li>
<li>Must have knowledge in computer systems; integrated manufacturing systems; word processing and spreadsheets. (Also knowledge of MFG Pro would be a distinct advantage).</li>
<li>Must have excellent written and verbal communication skills as well as the ability to accurately document work performed.</li>
<li>Must demonstrate knowledge of 6sigma methodology</li>
</ul>
Travel Requirements: 
<ul>
<li>Must be able to travel up to 20% of the time.</li>
</ul>
<ul>
<li>Must be able to work in a fast-paced environment.</li>
<li>Must be able to organize and prioritize tasks; must be detail orientated and self-motivated.</li>
<li>Must be able to deal with all levels of employees and work across various departments.</li>
<li>Must be able to work independently on own projects while working concurrently with all departments.</li>
<li>Establishes relationships with the customers and Equipment/ Raw Material suppliers in pursuit of continuous improvement and on-going business development.</li>
</ul>

Process Engineer (Injection Moulding)

EHS Senior Engineer (Hybrid) Location Athlone Are you ready to make a difference in healthcare and join a pioneering organization that drives innovation at the intersection of health, material, and data science? We are seeking a dedicated Senior EHS Engineer to be a key player in fostering a culture of excellence in Environmental, Health, and Safety (EHS) practices. This is an opportunity to collaborate with innovative and diverse professionals while contributing to meaningful advancements in healthcare. About the Role As a Senior EHS Engineer, you will play a crucial role in driving safety and sustainability initiatives, ensuring compliance, and promoting a culture of continuous improvement. Your expertise will help improve lives by enabling safer, smarter healthcare solutions. Key Responsibilities Project Management:
<ul>
<li>Drive activities leading to new and improved safety methods with significant project-level impact.</li>
<li>Participate in training, audits, incident reporting, assessments, and safety projects.</li>
<li>Support the development of the Global Safety and Health Plan (GSHP). Communication:</li>
<li>Develop a network of support within facilities, manufacturing, engineering, and warehousing teams to facilitate project completion.</li>
<li>Provide safety consulting services for task-oriented programs.</li>
<li>Analyze and report key health and safety data to senior stakeholders.</li>
<li>Collaborate with management to define project parameters and develop corrective plans. Leadership:</li>
<li>Lead activities related to risk management, including managing the site risk assessment schedule and driving risk reduction initiatives.</li>
<li>Oversee processes related to Management of Change to ensure EHS requirements are met for all new projects.</li>
<li>Communicate and review these processes effectively across the site. Corporate Initiatives:</li>
<li>Promote and support sustainability and environmental management programs to create an EHS excellence culture.</li>
<li>Support business units and EHS Champions in understanding and meeting EHS requirements through the Tier Board process.</li>
<li>Monitor compliance with EHS programs. Qualifications To succeed in this role, you should possess:</li>
<li>Essential: o EHS Degree or NEBOSH General Certificate (or similar safety qualification). o Strong understanding and implementation of ISO 14001 and ISO 45001 requirements.</li>
<li>Preferred: o Engineering skills or qualifications. o Experience with occupational health, wellbeing, and behavioral programs (e.g., Mental Health First Aid). o 2-3 years of experience, ideally in a manufacturing and/or pharmaceutical environment. o High level of interpersonal skills. Work Type: Hybrid (on-site induction and periodic on-site presence based on business needs, with flexibility to work from home). Location: Athlone, Ireland. Eligibility: Candidates must be legally authorized to work in Ireland without sponsorship for employment visa status. If you&rsquo;re passionate about making a meaningful impact and thrive in a collaborative, innovative environment, we want to hear from you! Apply today to be part of an organization that values compassion, technology, and excellence in healthcare. For further information on this Senior EHS Engineer role in Athlone please contact Caroline Kingston on +353 868395531 or email caroline@hero.ie Check out all our open jobs on our HERO Recruitment website &ndash; https://www.hero.ie/. Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval. Data can only be transferred outside of the EEA based on standards contractual clauses, to a country for whom an adequacy decision has been given by the European Commission or where the express permission of the data subject has been given. You have supplied us with your personal data in the process of applying for a position. Our client company may have personnel outside of the EEA who will review your data. We will apply the appropriate criteria in respect of the data transfer depending on the location of those personnel.</li>
</ul>

EHS Senior Engineer

Job Description
Overview: The primary function of this role is to lead or contribute to projects focused on developing strategies related to chemistry, manufacturing, and controls (CMC) for combination drug-device products. Responsibilities include oversight of method development and validation, compendial method verification and transfer, specification/acceptance criteria development, stability testing, out-of-specification (OOS) investigations, post-approval manufacturing changes, verification of active pharmaceutical ingredient (API) components to recognized compendial standards, and API vendor qualifications and audits.
Reporting to: Manager / Team Lead, Post Market Engineering
<hr />
Responsibilities
<ul>
<li>Maintain expertise in FDA, US Pharmacopeia, European Pharmacopeia, and ICH guidelines related to CMC regulatory topics.</li>
<li>Provide guidance in the development of CMC strategies to support global regulatory submissions and overall regulatory strategy.</li>
<li>Review technical data and reports to ensure accuracy and compliance with regulatory expectations (e.g., stability data, lot release data such as HPLC, particulate, and dissolution testing).</li>
<li>Offer CMC expertise in the selection, qualification, and auditing of contract manufacturers and API vendors.</li>
<li>Act as a subject matter expert for CMC and test method development, leading or participating in engineering projects.</li>
<li>Provide input on new product introductions and assess proposed manufacturing changes, offering guidance during the implementation of such changes.</li>
<li>Support investigations and root cause analyses for OOS API results, ensuring alignment with regulatory expectations and methodologies.</li>
<li>Collaborate with Post Market and Manufacturing Engineering Teams to achieve project objectives.</li>
<li>Work closely with cross-functional teams, including Regulatory Affairs, Engineering, Operations, and Quality, to develop and execute CMC strategies.</li>
<li>Ensure effective reporting and communication with Post Market Engineering management.</li>
<li>Build and maintain strong relationships with key internal functions, such as Production, Quality, and Regulatory teams.</li>
<li>Ensure compliance with organizational codes of conduct, quality systems, and human resource policies.</li>
<li>Liaise with other manufacturing facilities as required to achieve project goals.</li>
</ul>
<hr />
Qualifications
<ul>
<li>Bachelor&rsquo;s, Master&rsquo;s, or PhD in engineering, science, or a related field.</li>
<li>Minimum of 3 years of relevant experience in CMC.</li>
<li>Strong knowledge of medical device quality standards (e.g., ISO 13485, FDA practices) and GMP/GLP or similar regulated industry standards.</li>
<li>Familiarity with FDA, US Pharmacopeia, European Pharmacopeia, and ICH CMC regulatory topics.</li>
<li>Proven analytical and problem-solving skills.</li>
<li>Excellent interpersonal and cross-functional communication skills.</li>
<li>Proficiency in statistical methods, data analysis, and interpretation.</li>
<li>Ability to manage multiple projects effectively within time constraints.</li>
<li>Proficiency with Microsoft Office software.</li>
<li>High self-motivation and ability to work independently.</li>
<li>Willingness to travel as needed for business purposes.</li>
</ul>

Chemist 2

<h3>Project Manager (Medical Devices)</h3>
Location &amp; Work Mode:
<ul>
<li>Based in Galway, Ireland</li>
<li>Permanent role with a hybrid work arrangement</li>
</ul>
<hr />
<h3>Job Purpose:</h3>
The Project Manager will lead various projects, including:
<ul>
<li>Product or technology development.</li>
<li>Moderate-sized site transfers/acquisitions.</li>
<li>Acting as a site representative for broader global projects.</li>
</ul>
<hr />
<h3>Key Responsibilities:</h3>
<ul>
<li>Lead medium/large cross-functional teams.</li>
<li>Manage technical challenges, risks, and solutions in technology application and product development.</li>
<li>Develop, implement, and monitor project plans and budgets.</li>
<li>Build team ownership and ensure effective communication with stakeholders.</li>
<li>Follow applicable project roadmaps (e.g., NPI, product transfer).</li>
<li>Represent Operations in phase reviews and ensure adherence to policies.</li>
<li>Conduct business reviews and maintain project documentation (e.g., minutes, metrics).</li>
</ul>
<hr />
<h3>Skills &amp; Requirements:</h3>
Essential:
<ul>
<li>Strong experience managing large, complex, cross-functional or multisite projects.</li>
<li>Leadership in change and project management.</li>
<li>Proficiency in MS Project or similar tools.</li>
<li>Excellent communication, collaboration, and people management skills.</li>
</ul>
Education:
<ul>
<li>Level 8 Bachelor&rsquo;s degree (Engineering, Science, Software, or Manufacturing).</li>
<li>5+ years of project management in Operations or New Product Development.</li>
<li>Medical device experience preferred.</li>
</ul>
Desirable:
<ul>
<li>Level 9 Master&rsquo;s degree or Project Management qualification.</li>
</ul>
<hr />
<h3>Additional Information:</h3>
<ul>
<li>Travel to other sites may be required.</li>
</ul>

Project Manager 

Day Shift Technician &ndash;&nbsp; Manufacturing
Location: Galway, Ireland Shift: Day Shift - 7am - 3pm (Monday - Friday)
Are you passionate about cutting-edge medical technology and skilled in troubleshooting? Join a collaborative team in Galway, renowned for its vibrant community, excellent quality of life, and stunning natural surroundings.
This Day Shift Technician role offers the opportunity to support advanced manufacturing lines combining your technical skills with impactful contributions to life-saving medical devices.
<h3>Key Responsibilities</h3>
<ul>
<li>Equipment Support: Troubleshoot and resolve equipment issues, perform preventative maintenance, and escalate complex problems to Engineering or Maintenance teams when necessary.</li>
<li>Yield Management: Collaborate with Manufacturing Engineers to investigate and resolve scrap and yield issues related to equipment and processes.</li>
<li>Team Collaboration: Work as part of a close-knit team of approximately six Technicians and Production Core Teams across 3&ndash;4 key processes.</li>
<li>System Utilisation: Record maintenance activities in internal systems, use PowerPoint for yield updates, and manage handovers via Teams and Excel.</li>
<li>Commitment to Safety and Quality: Execute all tasks with the highest regard for safety standards and quality protocols.</li>
</ul>
<h3>Essential Skills and Attributes</h3>
<ul>
<li>Strong problem-solving abilities.</li>
<li>Familiarity with electrical or mechanical troubleshooting is highly advantageous.</li>
<li>A team player with effective communication skills.</li>
<li>Comfortable with learning new systems and tools; SQL training will be provided.</li>
<li>Ideally come from a Regulated Background</li>
</ul>
<h3>Why Join Us?</h3>
<ul>
<li>Work in a supportive, innovation-driven environment where your skills directly impact healthcare.</li>
</ul>
<h3>What We&rsquo;re Looking For</h3>
This role is ideal for individuals with a background in technical troubleshooting, maintenance, or manufacturing support. Prior experience in medical device manufacturing is beneficial but not essential, as training will be provided.

Day Shift - Manufacturing Technician 

Staff Process Engineer 
Summary
We are seeking an experienced Staff Process Development Engineer to join our team in a critical role focused on designing, developing, and optimizing manufacturing processes for innovative medical devices. This position will drive compliance with industry regulations while further refining company methodologies to standardize and optimize steps for process characterization, development, and industrialization. The ideal candidate will lead process improvements, manage technical projects, and mentor junior team members, contributing to the delivery of repeatable manufacturing processes and high-quality, efficient products. 
Responsibilities:
<ul>
<li>Enhance and standardize company approaches to process development.</li>
<li>Benchmark and evaluate advanced technologies, materials, and methods to optimize manufacturing operations through research and networking with vendors and education centers.</li>
<li>Scale up processes from pilot-scale to full-scale production, ensuring robustness and repeatability by directing internal teams and collaborating with customers.</li>
<li>Lead the development and validation of new manufacturing processes from concept to production.</li>
<li>Develop and maintain process documentation to meet regulatory requirements.</li>
<li>Ensure compliance with quality standards, including risk management practices.</li>
<li>Act as a technical liaison with suppliers to align material and component quality with process requirements.</li>
<li>Drive continuous improvement initiatives to enhance process efficiency, reduce costs, and improve product quality.</li>
<li>Apply Six Sigma, Lean Manufacturing, and other methodologies to optimize process performance.</li>
<li>Monitor and analyze production data to identify and address process variances.</li>
<li>Lead the optimization and implementation of a lean process development system within ICS Medical.</li>
<li>Manage technical projects, including resource planning, timeline management, and risk assessment.</li>
<li>Mentor junior engineers and technicians, fostering collaboration and innovation.</li>
<li>Provide subject-matter expertise during audits and technical reviews.</li>
</ul>
Qualifications
<ul>
<li>Bachelor&rsquo;s degree in Engineering (e.g., Mechanical, Biomedical, or related field).</li>
</ul>
Required Experience:
<ul>
<li>8+ years of experience in process development within the medical device industry.</li>
<li>Proven expertise in developing and scaling manufacturing processes in regulated environments.</li>
<li>Hands-on experience with process validation (IQ, OQ, PQ) and statistical process control (SPC).</li>
</ul>
Skills 
<ul>
<li>In-depth knowledge of medical device regulations and standards (e.g., ISO 13485, FDA cGMP).</li>
<li>Proficiency in data analysis tools and techniques (e.g., DOE, Minitab).</li>
<li>Expertise in manufacturing technologies such as injection moulding, laser processing, automation, or additive manufacturing.</li>
<li>Strong project management skills and experience leading cross-functional teams.</li>
<li>Excellent verbal and written communication skills, including technical documentation.</li>
</ul>
Preferred 
<ul>
<li>Certification in Lean Six Sigma (Green Belt or Black Belt).</li>
<li>Experience with Design for Manufacturability (DFM) and Design for Assembly (DFA).</li>
<li>Familiarity with cleanroom operations and sterilization processes (e.g., EtO, gamma).</li>
</ul>
For further information on this role please contact Gavin Moran +353874108620 or email connect@hero.ie
Check out all our open jobs on our HERO Recruitment website &ndash; https://www.hero.ie/
Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.
Data can only be transferred outside of the EEA on the basis of standards contractual clauses, to a country for whom an adequacy decision has been given by the European Commission or where the express permission of the data subject has been given. You have supplied us with your personal data in the process of applying for a position. Our client company may have personnel outside of the EEA who will review you data. We will apply the appropriate criteria in respect of the data transfer depending on the location of those personnel.

Staff Process Engineer

About the role As the Staff Systems Engineer, you will contribute to cross-disciplinary product development teams and may lead the definition, design, and execution of Systems Engineering activities throughout all phases of the product lifecycle.
Main responsibilities will include:
<ul>
<li>Ownership of Systems Engineering inputs and deliverables for teams supporting either NPD or released product.</li>
<li>Working with stakeholders to document System or Product-level requirements and manage changes via a cross-functional review, approval and release process.</li>
<li>Responsibility for updating and maintaining the system design architecture to reflect design decisions in collaboration with Marketing, Technical and cross-functional R&amp;D leads.</li>
<li>Collaborating with cross-functional R&amp;D teams to ensure product specification documentation is updated and maintained.</li>
<li>Ownership of system and application FMEAs through collaboration with cross functional teams to ensure risks are identified and controlled.</li>
<li>Ensuring design traceability from customer requirements to test evidence through the creation of Requirements Trace Matrix documents. Supports cross-functional collaborators to ensure subsystem requirements and test evidence are traced. Must be proficient in the use of AzureDevOps for the purpose of design traceability and requirements management.</li>
<li>Collaborating closely with Technical Leads and Quality Engineering to ensure formal qualification of designs meets product and customer requirements and risks are captured and controlled.</li>
<li>Leading aspects of phase gate design reviews, e.g. review of system level design control deliverables.</li>
</ul>
&nbsp;
About you:
<ul>
<li>Bachelor&rsquo;s degree in engineering or science with 8+ years related work experience required (combination of work experience and advanced degrees).</li>
<li>Extensive background in electro/mechanical medical device design and development.</li>
<li>A strong technical background and experience within Systems Engineering &ndash; Requirements Management, Hazards Analysis, System Architectural Development, Functional Modeling, Systems Integration, Statistical Test Design, Verification and Validation, Reliability Engineering, and Failure Modes Effects Analysis.</li>
<li>Ability to self-direct and manage own work while possessing strong interpersonal skills with the ability to collaborate in multi-disciplinary team settings, influence decision making, and build group consensus.</li>
<li>Perform in a fast-paced, multiple global team agile environment.</li>
<li>Collaborative leader focused on success of overall project; capable of inspiring others and leading without authority.</li>
<li>"Self-starter" attitude and the ability to make decisions with minimal oversight.</li>
<li>Excellent written and oral communication skills.</li>
</ul>
&nbsp;

Staff Systems Engineer FTC

Talent Acquisition Coordinator (Contract) &ndash; Galway, Ireland (Hybrid)
We are seeking an&nbsp;entry-level Talent Acquisition Coordinator&nbsp;for our client, a leading medical device company, on a contract basis. This hybrid role offers a fantastic opportunity for graduates or individuals looking to start their career in recruitment. You will support the recruitment process by assisting with job postings, candidate screening, interview coordination, and other recruitment-related tasks.
Key Responsibilities:
<ul>
<li>Coordinate job postings, candidate screenings, and interview scheduling.</li>
<li>Communicate with hiring managers to understand staffing needs.</li>
<li>Assist in the preparation of candidate communications (interview invites, offer letters).</li>
<li>Help maintain candidate records in the Applicant Tracking System (ATS).</li>
<li>Provide administrative support for onboarding and pre-employment processes.</li>
</ul>
Qualifications:
<ul>
<li>A Bachelor&rsquo;s degree in Human Resources, Business, or a related field.</li>
<li>No prior experience required; strong graduates are welcome to apply.</li>
<li>Strong communication and organizational skills.</li>
<li>Ability to manage multiple tasks and prioritize effectively.</li>
</ul>
Why Join?&nbsp;This is an exciting opportunity to gain hands-on experience in recruitment within a supportive environment. Flexible hybrid working and the chance to grow your skills in a dynamic industry make this an ideal role for motivated individuals looking to start their career. 
Our Vision:&nbsp;To be recognised as the best STEM Contracting &amp; Permanent Recruitment company and the Employer of Choice for top performing Recruiters.
For further information on this role please contact Hannah Doyle on 086 107 0950 Engineering@hero.ie
Check out all our open jobs on our HERO Recruitment website &ndash; https://www.hero.ie/
Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.
Data can only be transferred outside of the EEA on the basis of standards contractual clauses, to a country for whom an adequacy decision has been given by the European Commission or where the express permission of the data subject has been given. You have supplied us with your personal data in the process of applying for a position. Our client company may have personnel outside of the EEA who will review you data. We will apply the appropriate criteria in respect of the data transfer depending on the location of those personnel

Talent Acquisition Coordinator

<h3>Lead Security Supervisor Job Overview:</h3>
We are seeking a motivated and efficient team leader to oversee daily security operations for our client. The primary responsibility is ensuring the consistent delivery of high-quality security services throughout the contract.
<h3>Key Responsibilities:</h3>
<ul>
<li>Lead and manage day-to-day security operations, including team development and support.</li>
<li>Maintain high customer satisfaction levels by consistently delivering top-tier service.</li>
<li>Foster strong communication with on-site teams and security personnel at other client locations.</li>
<li>Serve as the primary contact for all security-related services, ensuring excellent client service.</li>
<li>Ensure the site(s) operate smoothly, adhering to service agreements and specifications.</li>
<li>Conduct onboarding and in-role training for security staff, following both client and company standards.</li>
<li>Work with the Contract Manager and HR to recruit security personnel, following company protocols.</li>
<li>Organize coverage for security personnel during absences or holidays.</li>
<li>Manage and record security staff attendance and absences.</li>
<li>Liaise with both the client and staff, oversee visitor activities, monitor CCTV, and handle alarm activations according to procedures.</li>
<li>Answer and manage phone calls, including directing inquiries and handling messages.</li>
<li>Greet and assist visitors, providing customer care as needed.</li>
<li>Provide general administrative support, including diary management and maintaining the security building.</li>
<li>Manage external services such as post, taxis, and couriers.</li>
<li>Track the movement of staff and contractors in and out of the site.</li>
<li>Ensure contractors are registered, inducted, and have the required permits.</li>
<li>Oversee daily/monthly maintenance checks and facilities management.</li>
<li>Handle access control tasks, including vehicle logs, searches, document verification, and managing ID cards.</li>
<li>Conduct regular patrols of the premises.</li>
<li>Prepare reports as needed and undertake any additional tasks requested by the Contract Manager.</li>
<li>Perform ad-hoc duties and related responsibilities assigned by the line manager or authorized representative.</li>
</ul>
<h3>Required Qualifications and Skills:</h3>
<ul>
<li>Strong analytical abilities and attention to detail.</li>
<li>Proficient in IT, especially MS Office (Excel &amp; Word).</li>
<li>Excellent organizational and administrative skills.</li>
<li>Full, clean driving license.</li>
</ul>
<h3>Essential Experience and Certifications:</h3>
<ul>
<li>Valid PSA Licence.</li>
<li>Minimum of five years of relevant experience.</li>
<li>Strong understanding of administrative and clerical procedures.</li>
<li>Proficient in customer service principles and practices.</li>
<li>Skilled in using computers and relevant software applications.</li>
</ul>
This job description outlines the key duties for this role, but additional responsibilities may be assigned as needed. For further information on this role in Security Supervisor please contact Gavin Moran connect@hero.ie  or 0874108620 Check out all our open jobs on our HERO Recruitment website &ndash; https://www.hero.ie/   Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval. Data can only be transferred outside of the EEA on the basis of standards contractual clauses, to a country for whom an adequacy decision has been given by the European Commission or where the express permission of the data subject has been given.  You have supplied us with your personal data in the process of applying for a position.  Our client company may have personnel outside of the EEA who will review you data.  We will apply the appropriate criteria in respect of the data transfer depending on the location of those personnel.

Security Supervisor 

With over 6 years experience in STEM Recruitment, I currently specialise in the Quality sector for a diverse Client base including Medical Device, Biotechnology, Pharmaceutical, Automotive, Electronics and more, across a national geography.
My Recruitment style is very simple, I&rsquo;m listening first! I will always look to be led by the candidate and individual motivations. Your career is unique &ndash; Before diving into specific opportunities, I want to learn more about your experience to date. What have you enjoyed so far? What do you want more (or less!) of in your next role?&nbsp;
What&rsquo;s important to you? Whether it&rsquo;s salary, company culture, career progression, or hybrid working, I want to know what truly matters to you in your next opportunity.&nbsp;
To my Clients, it&rsquo;s a simple ask, move the brief beyond a job description, tell me what you really need and help me paint a picture for your prospective employee. &nbsp;
&nbsp;

Principal Recruiter

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