Operations Manager (Remote)

Industry Financial Services

Join Our Dynamic Client Team as an Operations Manager!
Are you ready to take on a leadership role in a fast-paced, innovative environment? We are searching for an operations Manager to join our client’s forward-thinking team in the financial services sector, dedicated to supporting contractors, freelancers, and solopreneurs. This organization empowers professionals to achieve financial success while embracing flexibility and independence.

This is an exciting opportunity to step into a pivotal role with a growing organisation.

About the Role
As Operations Manager, you will play a critical role in ensuring operational excellence and driving improvements across the business. You will work closely with senior leadership and cross-functional teams to enhance customer experience, boost efficiency, elevate quality, and foster team development. This position provides a unique opportunity to contribute to the strategic vision of the company and make a tangible impact on its growth and success.

Your Key Responsibilities

• Champion the Mission and Values: Set the tone by embodying the organization’s values and strategic goals.
• Enhance Operations: Drive improvements in processes, systems, and policies to meet strategic objectives.
• Boost Effectiveness: Collaborate with teams to streamline operations, improve communication, and optimize resources.
• Oversee Client Services: Ensure timely and high-quality service delivery aligned with KPIs and customer experience standards.
• Resource Planning: Manage capacity planning and resource allocation across diverse teams, including offshore operations.
• Lead Reporting: Prepare insightful KPI reports and provide actionable insights to senior leadership.
• Foster Team Growth: Coach, guide, and support team members to solve challenges, set priorities, and enhance engagement.
• Drive Strategic Projects: Lead operational projects with a focus on long-term excellence and business objectives.
• Performance Management: Oversee team performance, set clear expectations, and support career development.
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What We are Looking For

To thrive in this role, you will need:

• Proven Leadership: 5+ years of experience in operations management with strong leadership skills.
• Strategic Vision: The ability to think strategically and align operations with company goals.
• Exceptional Communication: Outstanding interpersonal and cross-functional collaboration skills.
• Problem-Solving Abilities: A knack for addressing challenges and driving improvements.
• Motivation and Drive: Enthusiasm, self-motivation, and a commitment to excellence.
• Calm Under Pressure: The ability to deliver in a fast-paced, team-oriented environment.
• Commitment to Growth: A desire to continually learn and develop professionally.

Your Toolkit

• Operations Management
• Team Leadership and Development
• KPI Reporting and Analysis
• Strategic Planning and Execution

Why Join? Our client offers a vibrant, inclusive work culture and the chance to be part of an exciting journey. If you are passionate about operational excellence and ready to make an impact, we want to hear from you!

Apply today and take the next step in your career!

For further information on this Operations Manager role please contact Caroline Kingston on +353 868395531 or email caroline@hero.ie Check out all our open jobs on our HERO Recruitment website – https://www.hero.ie/.

Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval. Data can only be transferred outside of the EEA based on standards contractual clauses, to a country for whom an adequacy decision has been given by the European Commission or where the express permission of the data subject has been given. You have supplied us with your personal data in the process of applying for a position. Our client company may have personnel outside of the EEA who will review your data. We will apply the appropriate criteria in respect of the data transfer depending on the location of those personnel.