Receptionist

Location: Galway

Contract Role

Our Purpose

At our Facilities department based in Galway, our mission is to develop innovative strategies for support, anticipate, and respond to changing site requirements, and support the environment to benefit the patients we serve. Facilities is a key function within the business and this role is crucial in supporting the business.

A Day in The Life Of:

In this role, you will maintain and develop relationships with internal customers and interface with Senior Management; you will also be the first line of contact for both internal employees and external visitors. As the role is visitor/client-facing, it is important to present well and always act in a courteous and professional manner.

The daily tasks for this role will include the following but are not inclusive, and the receptionist may be asked to provide other support to site leadership:

 

• Act as receptionist based in the Customer Innovation Centre (CIC) to meet and greet employees and external visitors who are visiting site leadership or attending CIC events.

 

• Coordinate and prepare visitors for the Customer Innovation Centre and visitors with onsite coordinators. This may include coordinating security access cards, confirming appointments on the Visitors Safe Permit portal, and contacting the point of contact.

• Provide administrative support for site leadership as needed.

 

 

• Support facilities-related work activities.

 

Key Skills & Experience

 

• Level 6 qualification with a minimum of 2 years of relevant experience, preferably in a busy office environment.

 

• Proficient in Microsoft Office software, particularly Excel, Outlook, and PowerPoint.

 

 

• Reception or office administration experience is required.

 

 

• Dynamic team player who can work effectively and proactively, both individually and with

 

others.

 

• Ability to effectively manage multiple projects and priorities – a good multi-tasker.

 

 

• Excellent attention to detail and results-oriented.

 

 

• Proven problem-solving skills with the ability to identify risks and escalate issues as appropriate.

 

• Good initiative and team player.

 

 

• May provide guidance, coaching, and training to other employees within the job area.

 

 

• Sets high standards, drives accountability in the execution of the role, and models ethical behaviour. Duties may include but are not limited to:

 

• Answering calls from both external and internal clients.

 

 

• Supporting the Facilities department with administrative duties.

 

 

• Assisting with emergency responses, such as fire evacuations and ambulance calls.

 

 

• Reporting lost and found incidents to security.

 

 

• Supporting Site Welcome Screen communication and updates.

 

 

• Assigning and controlling visitor access badges and ensuring their return.

 

 

• Supporting meeting room management and liaising with facilities for event setup.

 

The above list is not exhaustive. The successful candidate is expected to be proactive in identifying tasks and resolving them to completion. The candidate should be innovative and seek opportunities to provide support where possible within the environment of CIC and for the site.

Our Vision: To be recognised as the best STEM Contracting & Permanent Recruitment company and the

Employer of Choice for top performing Recruiters. For further information on this role please contact Hannah Doyle on 086 107 0950 Engineering@hero.ie

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