Job Overview:

We are seeking a motivated and efficient team leader to oversee daily security operations for our client. The primary responsibility is ensuring the consistent delivery of high-quality security services throughout the contract.

Key Responsibilities:

• Lead and manage day-to-day security operations, including team development and support.
• Maintain high customer satisfaction levels by consistently delivering top-tier service.
• Foster strong communication with on-site teams and security personnel at other client locations.
• Serve as the primary contact for all security-related services, ensuring excellent client service.
• Ensure the site(s) operate smoothly, adhering to service agreements and specifications.
• Conduct onboarding and in-role training for security staff, following both client and company standards.
• Work with the Contract Manager and HR to recruit security personnel, following company protocols.
• Organize coverage for security personnel during absences or holidays.
• Manage and record security staff attendance and absences.
• Liaise with both the client and staff, oversee visitor activities, monitor CCTV, and handle alarm activations according to procedures.
• Answer and manage phone calls, including directing inquiries and handling messages.
• Greet and assist visitors, providing customer care as needed.
• Provide general administrative support, including diary management and maintaining the security building.
• Manage external services such as post, taxis, and couriers.
• Track the movement of staff and contractors in and out of the site.
• Ensure contractors are registered, inducted, and have the required permits.
• Oversee daily/monthly maintenance checks and facilities management.
• Handle access control tasks, including vehicle logs, searches, document verification, and managing ID cards.
• Conduct regular patrols of the premises.
• Prepare reports as needed and undertake any additional tasks requested by the Contract Manager.
• Perform ad-hoc duties and related responsibilities assigned by the line manager or authorized representative.

Required Qualifications and Skills:

• Strong analytical abilities and attention to detail.
• Proficient in IT, especially MS Office (Excel & Word).
• Excellent organizational and administrative skills.
• Full, clean driving license.

Essential Experience and Certifications:

• Valid PSA Licence.
• Minimum of five years of relevant experience.
• Strong understanding of administrative and clerical procedures.
• Proficient in customer service principles and practices.
• Skilled in using computers and relevant software applications.

This job description outlines the key duties for this role, but additional responsibilities may be assigned as needed.

For further information on this role in Security Supervisor please contact Michael Brennan Hire@hero.ie  or 086-440 3742 

Check out all our open jobs on our HERO Recruitment website – https://www.hero.ie/  

Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval. Data can only be transferred outside of the EEA on the basis of standards contractual clauses, to a country for whom an adequacy decision has been given by the European Commission or where the express permission of the data subject has been given.  You have supplied us with your personal data in the process of applying for a position.  Our client company may have personnel outside of the EEA who will review you data.  We will apply the appropriate criteria in respect of the data transfer depending on the location of those personnel.