Job Title: Quality – Lab Technician III

Location:
Galway, Ireland

Overview:
An exciting opportunity has arisen for a Quality – Lab Technician III to join a leading global healthcare solutions company in Galway, a city known for its vibrant culture, strong community spirit, and exceptional quality of life on Ireland’s scenic west coast.

This pivotal role is ideal for a quality-focused professional who thrives in laboratory settings and is passionate about making a meaningful impact in the medical device industry. The successful candidate will contribute to the investigation and analysis of product complaints, collaborating cross-functionally to ensure product integrity, regulatory compliance, and customer satisfaction.

Key Responsibilities:

• Collaborates effectively within cross-functional teams and with external stakeholders, including suppliers and regulatory agencies.

• Coordinates complaint handling analysis and investigation for a broad range of medical device products, including the intake and documentation of incoming complaint devices.

• Performs in-depth laboratory testing, root cause investigations, and contributes to the development of test procedures for non-routine analyses.

• Drives coordination of cross-functional activities during customer complaint investigations to identify and address root causes.

• Maintains a comprehensive understanding of manufacturing processes, product usage, and common failure modes.

• Conducts laboratory support functions, including maintenance, calibration, and verification of laboratory instruments.

• Escalates key quality issues and communicates findings to CQXM Management and cross-functional quality teams.

• Actively contributes to continuous improvement initiatives, supporting the implementation of Lean principles and cost-reduction strategies.

• Ensures that corrective actions are robust, reliable, and compliant with quality standards.

• Supports new product launches by integrating CQXM requirements into product development processes.

• Ensures compliance with site-wide procedures, internal standards, and regulatory requirements.

• Participates in internal and external audits, supporting quality standard application and maintenance.

• Provides training and mentorship for new analysts, promoting knowledge transfer and team development.

Key Skills & Experience:

• Bachelor’s degree (Level 8 NFQ) in a relevant technical discipline (e.g., Engineering, Science) is essential.

• Experience in the medical devices or a related regulated industry is preferred.

• Previous experience in a laboratory environment is desirable but not mandatory.

• Strong communication, interpersonal and organisational skills.

• Working knowledge of statistical data analysis, quality tools, and problem-solving techniques is advantageous.

• Proven technical writing abilities.

• Demonstrates initiative, multi-tasking capabilities, and effective time management.

• Builds positive relationships and shows respect and consideration for others at all levels.

Why Join Us?
This is more than just a job – it’s a chance to contribute to life-changing innovations in a supportive, purpose-driven environment. You'll be part of a collaborative team dedicated to quality excellence, continuous improvement, and patient safety. Experience a dynamic career in one of the fastest-growing industries, while enjoying the rich lifestyle, natural beauty, and welcoming community Galway has to offer.

Our Vision: To be recognised as the best STEM Contracting & Permanent Recruitment company and the Employer of Choice for top performing Recruiters.

For further information on this role please contact Hannah Talbot 
Phone: 086 107 0950
Email: engineering@hero.ie

Check out all our open jobs on our HERO Recruitment website – https://www.hero.ie/  

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Data can only be transferred outside of the EEA on the basis of standards contractual clauses, to a country for whom an adequacy decision has been given by the European Commission or where the express permission of the data subject has been given. You have supplied us with your personal data in the process of applying for a position. Our client company may have personnel outside of the EEA who will review your data. We will apply the appropriate criteria in respect of the data transfer depending on the location of those personnel.